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• TD Bank: Bringing the human side of banking to life (October 16, 2026)
• Fuel Loyalty in a High-Price Economy: Active Isn't the Same as Effective (September 29, 2026)
• You Bought the Technology… So Where's the ROI? (September 16, 2026)
• Why More Rewards Win Less Loyalty  (August 27, 2026)
• The Five Loyalty Trends Redefining What It Takes to Win (August 26, 2026)
• The Question of Privacy Amidst Evolving Technology: A Guide For Marketers (July 23, 2026)
• From Brand Love to Revenue Lift: Webinar Recap (July 22, 2026)
• A CRMC 2026 Recap: The Job Just Got Harder (June 9, 2026)
• Adobe’s 2026 Summit: A Recap on Agentic Marketing, AI as Coworker, & the Homework Nobody Wants to Do (May 12, 2026)
• In a World Obsessed With Value, Knowing Your Customer Still Wins (May 1, 2026)
• Leadership Alignment: The Catalyst for Momentum and Clarity (April 17, 2026)
• Always-On Lifestyle Programme - Braze - McDonalds (March 21, 2026)
• Membership Mindset: Getting Membership Right (February 26, 2026)
• OpenAI Is Merging Search, Ads, and Social… The Moat for Brands Is Human Connection (February 25, 2026)
• Augmented Human Intelligence: The Real Key to AI Success (February 17, 2026)
• The Market Shift: From Earn-and-Burn to Enterprise-Wide Loyalty (February 11, 2026)
• Driving Loyalty Relevance at Scale: How Bond + Salesforce Elevate Loyalty Experiences and Deliver Measurable Economic Value (February 11, 2026)
• Fueling Connections: The Loyalty Ecosystem Advantage for Brands (January 30, 2026)
• Making Waves with McRib (January 21, 2026)
• Membership Mindset: What Does It Mean to Be a Membership Organization (December 22, 2025)
• Bringing Disney Magic into Email with Salesforce (December 21, 2025)
• Mkt Intel: Engaging the Next Generation | F1, the Fan Favorite (December 11, 2025)
• The Hidden Power of AI Orchestration (December 1, 2025)
• The Time to Reimagine CX is Now: Key Insights from Qualtrics’ X4 (December 1, 2025)
• Mkt Intel: Empowering Consumers & the Role of Brands in Personal Development (December 1, 2025)
• Good CX Delivers Better Outcomes for Customers, Employees and Organizations (December 1, 2025)
• Managing Your Loyalty P&L in a Shifting Market (December 1, 2025)
• Membership Mindset: Your Gateway to Profitability & Emotional Loyalty (December 1, 2025)
• Safeguarding Loyalty Programs Against Points Theft (December 1, 2025)
• The Dilemma of Reusable Bags in Retail: A Behavioural Science & Human-Centered Design Approach (December 1, 2025)
• Designing Fraud-Proof Loyalty Programs (December 1, 2025)
• Loyalty is Earned in the Storm: How Premium Credit Cards are Missing their Moment. (December 1, 2025)
• AI Regulation: Where Are We Now? (December 1, 2025)
• Leveling Up a Global Gaming Brand (November 27, 2025)
• Run Above Reason: A Brand Refresh for a Running Icon (November 27, 2025)
• Helping Job Seekers Connect Through Smarter Digital Campaigns (November 27, 2025)
• Coaching Leaders with the Tools to Influence Results (November 26, 2025)
• Optimizing a Mobile-First User Experience (November 25, 2025)
• Redefining Loyalty Through the Moments That Matter (November 25, 2025)
• Unifying a Digital Ecosystem to Strengthen Artist Retention (November 25, 2025)
• Turning a Launch into a Cultural Moment (November 25, 2025)
• Elevating the Customer Experience: From Dealership to Lifelong Loyalty (November 24, 2025)
• Building Lifelong Fans for Disney through Intelligent CRM (November 24, 2025)
• Unifying a Global Franchise Community (November 24, 2025)
• Elevating Loyalty Expertise Through Immersive Workshops (November 22, 2025)
• Expanding Loyalty Through a 5-Year Vision (November 22, 2025)
• 3 Considerations for Fraud Prevention & Detection in Loyalty Programs (November 19, 2025)
• A Fraudster’s Ticket into Loyalty: Travel Program Operators Beware (November 19, 2025)
• Preventing Loyalty Fraud While Balancing Risk and Experience (November 19, 2025)
• Loyalty: A Safe Harbor in a Sea of Privacy Regulations (November 19, 2025)
• Mkt Intel: AI and AR Are Modernizing Consumer Interactions (November 19, 2025)
• Humanizing Fraud Prevention: A Balanced Approach for Better Customer Experience (November 19, 2025)
• The 5 Essentials of Loyalty Program Implementation Success (November 19, 2025)
• Proving the Value of Loyalty Through Financial Modeling (October 22, 2025)
• Frontline Enablement in the Age of AI: Augmenting Human Potential (October 10, 2025)
• McNuggets® – Heroes of Shared Occasions (October 2, 2025)
• Fueling Huel's CRM Strategy (September 29, 2025)
• Expanding Loyalty Through Global Partnerships (September 22, 2025)
• Luxury Cruises Start with CRM (September 21, 2025)
• The Welcome Journey That Listens (September 21, 2025)
• McDonald's App Anniversary Programme (September 12, 2025)
• Bank the Broadway: Challenging Big Bank Loyalty in Texas (June 27, 2025)
• Harnessing AI for Next-Level Benchmarking, Research & Insights (June 22, 2025)
• Queen Anne - The Next In A Fine Line (June 21, 2025)
• Decoding Customer Attitudes for Tailored Experiences (June 8, 2025)
• How Intimate Conversations Can Foster Loyalty: A CRMC 2025 Recap (June 1, 2025)
• Loyalty Beyond Discounts (May 11, 2025)
• Amplifying authentic experiences to inspire new guests (April 21, 2025)
• Re-designing Loyalty for Millions of Everyday Athletes (February 21, 2025)
• Ramping Up Huel Referrals (February 21, 2025)
• Supercharging Which?'s Year in Review Email (January 21, 2025)
• How to Navigate AI Regulation: A Loyalty Perspective | Part I (January 10, 2025)
• Key Insights from Salesforce Connections 2024 (December 1, 2024)
• Key Insights from the 2024 Financial Brand Forum (October 1, 2024)
• McDonald's Feel Good Adobe Journey (September 12, 2024)
• Making Loyalty Personal Again: Key Insights from CRMC 2024 (June 7, 2024)
• AI-Powered Personalization: The Balance Between Technology & Humanity (April 15, 2024)
• How to Navigate AI Regulation: A Loyalty Perspective | Part II (February 1, 2024)
• The Roadmap to Personalization… it’s a Journey (October 5, 2023)
• Route to Recovery for 2022 (September 12, 2023)